Shipping policy

Shipping Policy

Last updated: September 7, 2026

Where we ship

We ship to all addresses in the United States, including Hawaii and Alaska. We do not ship internationally at this time.

Processing time

Many of our items are custom-made. Please allow approximately 7 business days (Hawaii time) to process your order after it is placed, excluding weekends and holidays. You’ll receive an order confirmation when you buy and a shipping confirmation when your package is on the way (with tracking when available).

Shipping rates

Shipping cost is calculated and shown at checkout before you pay. The price varies by delivery location and the items in your order. There is no free-shipping threshold at this time.

Carriers

Your order ships via the carrier / method shown at checkout and in your shipping confirmation.

Delivery estimates

Delivery timing depends on destination after the label is created. Hawaii, Alaska, and remote addresses may take longer. Carrier estimates are not guarantees.

Order tracking

Tracking (when provided) appears in your shipping confirmation email and in your customer account if you have one.

Wrong / incomplete address

You’re responsible for an accurate shipping address. If a package is returned for an address error, we may charge re-shipment or refund product only (minus original shipping), at our discretion.

Lost or damaged packages

If tracking shows delivered but you didn’t receive it, check with household members and the carrier first, then email foresomepaws@gmail.com with your order number. For damage in transit, send photos of the package and product within 7 days of delivery so we can help.

International

We do not ship internationally at this time.

Contact

foresomepaws@gmail.com. We are based in Hawaii.